ITIL® V4 Foundation Certification Training
Duration : 2 days
Price : £ 450 (GBP)
Earn the most prestigious certification in IT service management and start your career in IT operations. We are delivering ITIL® training since 2009 with highest success rate , 94% of candidates passed in first attempt.
ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.
ITIL® training approaches to service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).
Course Contents
| Study Modules | |||
| Modules: | |||
|---|---|---|---|
| The role of IT Service Management | |||
| The structure and purpose of the new framework, ITIL® 4 | |||
| An outline of the Service Value Chain | |||
| Key Concepts of Service Management | |||
| The Four Dimensions of Service Management | |||
| The ITIL® Service Value System | |||
| The ITIL® Guiding Principles | |||
| The Service Value Chain | |||
| General Management Practices | |||
| Service Management Principles | |||
| Technical Management Principles | |||
| Details For ITIL® Methodology | |||
| ITIL® Methodology: | |||
|---|---|---|---|
| Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Financial for IT Services, Demand Management, Business Relationship Management | |||
| Service Design: Design Coordination, Service Catalogue Management, Service Level Management, Risk Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Compliance Management, Architecture Management, Supplier Management | |||
| Service Transition: Change Management, Change Evaluation, Project Management (Transition Planning and Support), Application Development, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management | |||
| Service Operation: Event Management, Incident Management, Request Fulfilment, Access Management, Problem Management, IT Operations Control, Facilities Management, Application Management, Technical Management | |||
| Continual Service Improvement: Service Review, Process Evaluation, Definition of CSI Initiatives, Monitoring of CSI Initiatives | |||
| Details For ITIL® Lifecycle Model | |||
| ITIL® Service Lifecycle: | |||
|---|---|---|---|
| Continual Service Improvement - Service measurement and service reporting. | |||
| Service Design - Service level, service catalogue, availability and supplier management. | |||
| Service Operation - Problem, incident and event management. | |||
| Service Transition - Change and knowledge management, service and testing validation, release and deployment management and the configuration management system. | |||
| Service Strategy - This is made up of Service Design, Operation and Transition. | |||
All Courses Idea
ITIL® 4 is the latest update of the world's most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimisation of IT Services.
This course is designed as an introduction that will enable delegates to address new service management challenges and utilise the potential of modern technology. By undertaking this course, you will gain the knowledge to navigate your way through the constant changes in the current technological era, which is affecting businesses across all industries.
Our ITIL® 4 foundation course will ensure you are fully equipped to pass the exam and provides a more general view of establishing an IT Service Management System and aligning it to business strategy.Key Points About ITIL® Foundation Exam:
There are a tons of benefits for delegates once they have gained their ITIL® certifications. Here are a few of them:
There are a tons of benefits for corporates once employees have gained their ITIL certifications. Here are a few of them:
Course Features
FAQs
ITIL® (Information Technology Infrastructure Library) is a widely used approach to IT management. ITIL is an IT Service Management methodology that helps businesses align their IT services to their business and customer needs. Managed by joint venture company AXELOS, ITIL has become the global standard in IT service management, and is used by organisations across the public and private sector around the world.
You can take the exam anytime after completing the course. You may have to revise the study material and practice the mock exams before attempting the exam, this may take 3-5 days depending on your study time.
You will get detailed handouts, mock exams, ebooks, study plan & videos. Support for exam registration will also be provided.
Because it covers the entire service lifecycle, ITIL® knowledge can benefit a whole range of ITIL professionals who are involved in the design, implementation, day to day operations and improvement of services. Some of the roles most often associated with ITIL are CIOs/CTOs, IT Managers, IT Architects/Consultants, IT Operations Staff & IT Engineers.
Over the years we have successfully maintained 93-95% success rate (students who passed the exam in first attempt).
Our training method includes multimedia slide presentations, group discussions, Q&A sessions and case studies. We believe in interactive coaching style to make the course fun and memorable experience.